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Please indicate your responsibility for purchasing contact centre solutions:
What are the main areas of investment in your contact centre in the next 12 months?
HR - increase headcount
HR - training
HR - reduce attrition
IP / PBX
Virtual contact centres / homeworking
Multimedia
Self-service / IVR / speech recognition
Call recording CRM
Agent desktop
Efficiency improvements
Customer satisfaction
Which reports would you like to view?
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